FAQ

Frequently Asked Questions

Orders & Payment

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as other payment options available at checkout.

Can I change or cancel my order after placing it?
We process orders quickly, but if you need to make a change, contact us as soon as possible through our Contact page. We'll do everything we can to help before the order ships.

Shipping

How long does shipping take?
Orders are processed within 1–3 business days. Standard US delivery typically takes 7–14 business days depending on product availability and your location. Some items may ship separately if sourced from different suppliers — you'll get tracking for each.

Will I get a tracking number?
Yes! Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.

Do you ship internationally?
We primarily serve customers in the United States. International availability varies by product — contact us for details.

Returns & Refunds

What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unused, in original condition, and in original packaging. See our full Refund Policy for details.

What if my item arrives damaged or incorrect?
Please contact us within 7 days of delivery and we'll make it right — no questions asked.

How long do refunds take?
Once your return is received and inspected, refunds are processed within 5–7 business days to your original payment method.

Products

Where do your products come from?
We source from a range of trusted domestic and international suppliers. If the origin of a specific product matters to you, just ask — we're always happy to share that information.

Are your product descriptions accurate?
We do our best to ensure all descriptions, images, and pricing are accurate. If you ever spot a discrepancy, please let us know.

Still Have Questions?

We're real people and we love hearing from our community. Reach out anytime through our Contact page and we'll get back to you as soon as possible.